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Troubleshooting
The TextMessagePLUS is unable to launch, regardless of the error, it is usually the result of a damaged Microsoft Framework 2.0 installation.
The easiest way to correct this problem is remove the old Microsoft Framework 2.0. You may do this either by "Add/Remove programs" ("Programs and Features" in Vista) ONLY REMOVE VERSION 2.0!
You may then reinstall Framework 2.0 (SP1) with this link:
Configuring SMTP (Outgoing Server):
For most people, the AutoDetect will determine the correct SMTP (Outgoing) server. If this is not the case, it is usually because you are behind a firewall, and you will have to configure it manually. (If you have the ability, try to disable your firewall, and see if that helps)
If possible, copy your settings from your existing E-mail client program (such as Outlook)
Another option is to use a 3rd party server, such as Yahoo!. You must be sure to enable POP3 access within their website. Please note that and Gmail HOTMAIL does NOT support this kind of access. (They did at one time)
An example of correct settings are as follows:
Yahoo: (Yahoo Plus service must be activated)
SMTP (Outgoing) Server: smtp.mail.yahoo.com
CHECK "SMTP server requires Authentication"
Username: (your_Email)@Yahoo.com
Password: (Your Yahoo Email password)
Does NOT use SSL (uncheck "uses SSL/TLS")
PORT: 587
If you are sending messages but they do not show up on the intended cell phone the try the following:
1) Double check the phone number is correct, and valid
2) Be sure the carrier of that cell phone is one of the carriers that you have selected.
3) Verify that you do not have a firewall blocking outgoing messages.
4) Be patient. Usually the message delivery is instant, but we've seen where the carrier has delayed the delivery of a message for hours.
5) Also check to make sure your computer has not been flagged as a SPAMMER. See this FAQ for more info.
Option is only available to registered PLUS users. (Up to 50 names are available during the trial period)
Data should be entered in the Comma Separated Value format (CSV) in the form of
"Name","Phone","Category" where Category is optional
Example:
"Tom","212-234-5670","Club Member"
"Cindy","222-123-3122"
"William Jones","Business@GMail.com","Office"
If you wish to import your address book from Outlook:
From within Outlook: Choose File/Import and Export
choose "Export to a file"
choose "Comma Separated Values (Windows)" (or
DOS, it doesn't matter)
Within the tree, find your Contacts folder
Enter a file name (be sure it ends with a .CSV)
Select ONLY these fields:
Name, Mobile Phone, Categories
When you finish, it will create a file that can be imported by
TextMessagePLUS
Duplicate entries are automatically discarded during the import process.