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FAQ

Troubleshooting

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Help

This help is for Version 4.0 and later. If you have an earlier version of TextMessage or TextMessagePLUS it is strongly recommended that you download the free upgrade.

(Please note: We are in process of updating this help to better reflect the many new features that have been added)

Before the program can be used the following information must be provided.

Reply Address:

This is the e-mail address that the recipient will see when they get the message, and what address they can reply to.  You must specify a fully qualified email address.   Each time you change your reply address you must verify that the E-mail address is valid.  This is done by the program sending you a validation code.  If you do not receive your validation code within a minute or two, please check the Troubleshooting page.

 

CONFIGURATION SCREEN

 

 

 

Check which carriers your recipients are most likely to use.  We suggest you click as FEW as possible, since each carrier greatly increases the network traffic that this program generates.  If you prefer, you may instead check by country.  Note that selecting the entire USA is strongly discouraged because of the size of the list.   You are better off selecting the individual carriers if you know them.

NOTE: Unregistered software can select up to FOUR (4) carriers only.  Registered users may use as many as they like.

 

Advanced SMTP

Usually the SMTP server is configured automatically and you should not need to change anything here.  If you need to change it, you should ideally use your Internet Service Provider's (ISP) SMTP server.  You may however use any SMTP server you have access to.  (Most people find it useful to use the same settings in their Email client if possible)  For additional information, please see the Troubleshooting page.

 

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